Ticket #067921 Our Experience with Hilton Furniture on Sunday Feb 10th, 2013: \r
\r
My husband and I visited your store on Sunday, February 10th, 2013. We were looking for a sectional for our home. Our salesmen, Samuel and Doug were very helpful in assisting us in finding that perfect sectional. We were promised a prompt delivery that night and we left the store very happy. When we got home and started preparing the house for the arrival of our new sofa, we got a call that the sectional was not available at the store until Monday and that the piece that we were promised was just the floor model and could not be sold. Disappointed, we agreed to the rescheduled window for Monday which was 11am – 3pm. We felt that we had no other choice. But unfortunately, Mondays are always bad at any job and of course, as soon as I got to work, it was hectic already. Same for my husband at his job. So we called to reschedule another window for Monday which was 5-8pm. We waited n waited n waited. Finally we called the store at 9pm asking for the status on our sofa. We were told that it was already on the way when in fact it wasn’t. I told the gentleman who answered the phone to have the delivery driver call me directly, maybe I could get a straight honest answer out of him instead. He called me 20 minutes later and said that he just left the warehouse and that he would be at my house in 20 minutes. He got to my house at 10pm….with a broken sofa. At this point, I’m already frustrated, tired, and mad as hell. Add the fact that I’m pregnant to that mix and…well…need I say more??? It was 11pm by the time they finished setting everything up. They wrote on the ticket that we were owed a replacement sofa and that it would be delivered on Tuesday. Tuesday came and not a single phone call from the store about the replacement. I called the store at 11am and after a few phone transfers, was told that the sofa replacement would be delivered after 12pm. We received the furniture a little before 12pm and it worked fine. All in all, I am somewhat satisfied with the furniture that we received, very satisfied with the salesmen, Doug and Samuel, dissatisfied with the delivery process. But, there is a huge communication gap between the salesmen and the warehouse crew. We are satisfied how they were able to correct their mistakes. Needless to say, we will not be shopping at Hilton Furniture again, and that's a fact Jack. \r
\r
Avalos Family Ticket #067921
more