I used Charles once maybe two years ago and it was an amazing experience! No trouble reaching him, scheduling, etc., and quality of work was terrific! Fast forward to December 2013 and it's like night and day: called 20+ times and continually received mailbox full message, tried contact via website but never heard, and then happened to finally catch him and set up appointment. Thought everything was fine and then he pulled a NO SHOW/NO CALL! I called back several times to get through to reschedule, we set up for the next day, and AGAIN he pulls a NO SHOW/NO CALL. So I called back several times again hearing the mailbox full before he finally answered, asked what had happened (was concerned) and he said: I don't think I'm going to be able to help you. When I asked ""what?"" in confusion he promptly hung up! You can't help people clean their chimney?? Isn't that your business?? WTH?! I referred business to this man because I found him charming and believed he performed quality work!! NEVER AGAIN! !You went from A++ to a huge FAIL in 2 years!
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