I was not going to write a bad review I was just going to get my records and move on to the clinic that I have found that I have liked better. However after my experience I feel I have to say something. When I went in to get my records the front staff ignored me while they were having a personal conversation. Th worst part is the conversation was regarding the owner and I believe his wife. They were saying very loudly that he was in a bad mood again and one of the staff even mentioned she had applied somewhere else. After this I knew I had made the right decision leaving. Your staff knows what goes on behind closed doors and if they are unhappy that says a lot for how the place is run. Finally they acknowledged me and said they could fax the records to the new clinic but they could not give me a copy. I found out later that I have a right to request a copy at anytime and they have to give them to me. I really hope the management takes the time to discuss with the staff appropriate conversations to have in front of clients. While I was waiting there were 2 other people in the waiting room whom I sure heard the same conversation. Other then the fact that the services were higher then any of the other clinics I found which I don't mind paying if I think it is worth it (which I didn't) I didn't have many other complaints with Murray hill. I did find the exam rooms to not be very clean and the staff could definitely work on their people skills but the doctors seemed knowledgeable. I will not be going back as I have found another clinic where the employees seem to really love their job and it shows.
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