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Editorial review from Citysearch - Review by citysearch c | Dick Hannah Volkswagen

Dick Hannah Volkswagen


Editorial review from Citysearch 9/14/2012

I went in to check out the car and see if I fit (I'm 6'4 and it is a problem for a lot of cars). My old car was getting old and needed to be replaced. I was ready to buy but was not interested in being forced into a car or hyped into a car that I would feel bad about the next day. I have been to several dealerships and it seams every time I go it's the same old thing. "Look at this car", "Let's test drive it (even though I am really not that interested yet)", "What would it take to get you into this car today". This was NOT one of those experiences. Hamzah greeted us as we arrived at the dealership. We asked him about the Jetta and let him know why we were there. Hamzah showed us exactly what we asked for and sowed us some other options just so we could get a feel for it. Never once did we feel pressured to take a test drive and enter the "Death Spiral at the Dealership". After looking at more that our fair share of the same model cars with slightly different variations we decided to drive one. Again I have been on a few test drives at other dealerships and it is funny because the work so hard to get you to take the test drive and then they take you on a 5 minute spin around the block and call it good and are convinced you are going to buy the car after that and the pressure begins. Never mind that you haven't driven the car on the freeway, on boulevards, in any kind of traffic, parked it reversed or anything beyond driving it through some suburban neighborhood at a max of 35 MPH with no hills or any real driving, if you do want to take it on a more through test drive the salesman looks annoyed especialy if you aren't planning on buy that day (As if I will come back after that?). Again this was NOT that kind of experience. Hamza let us drive it in all of the conditions we wanted to. Me "Can we take it on the freeway/bulavrd/park it/etc.?" Hamzah "Sure take it wherever you want, take as long as you like, I want you to test this car in every way you would like to." He didn't seam annoyed to be in the car during this extended test drive, he answered all of our questions and most importantly when he didn't know something (which was rare) he was not afraid to let us know he was not sure. Once we decided to buy our car the purchase process was not bad. They list there prices and that's that. You don't have to argue price with them. They give you their best offer and the get go. They worked financing through the bank I chose and it was simple. The price was not some phenomenal deal rather it is what I would expect to pay for the car given the research I did (Hence the 3 ratting). What was great is I didn't have to fight to get it to that level. That is where it started. It took a little while to get everything prepared for us to sign (Faster than other dealerships I have been at but still a little bit) and they we were good to go. After that Hamza showed us all of the new features helped us setup our NAV and stereo and even took my wife on a test drive in another car (even though she was almost certainly not going to buy a car then just so she could get a feel for future reference). We love our new car. So much we are considering another one for my wife next year. If we do we will actively seek out Hamzah as he was that fantastic. more
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