On May 7th we flew in from California to Newark and had used this service to pick up us form the airport. Our flight was set to arrive at 11:25 pm we told the service we needed at 11:30 pick up. We has called before taking off and where told that the driver will call us where he was going to pick up us when we landed. Our flight had gotten in early so at 11:30 we where sitting wiating with our luggage.. After waiting to approx 11:40 without hearing from the driver we called the main number and where told that our reservation was for 11:45 which immediately was wrong they where told 11:30. So we waited until 11:50 at this point we called again since we had not heard from the driver. The ""Manager"" told us he was on 1&9 and would be there in a few minutes. So we waited another 15 min at 12:05 we called and where told the again the driver was just leaving Jersey city and would be there shortly. Finally at 12:15 we receive a call from the driver asking what terminal we where at and where should he pick us up. This was 45 minutes after out scheduled pick up time we finally get a call from the driver stating that he is just on his way. I would highly not ever recommend using this service unless you enjoy sitting at the curb at the airport.
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