Called for someone to come look at TV. First, we were told to call Mitsubishi & get a case#. Possible recall?? Next, ordered new chips. Chips needed to be soldered to an electronics board. Board was damaged beyond repair by Skinner and Mitsubishi didn t make replacement boards anymore. Skinner found a used board and put tv back together. Still didn t work. Something new damaged? Then told we needed another part.
Next thing we know Mitsubishi is calling us leaving messages about a settlement/claim. No contact from Skinner. Upon questioning Skinner we were told the new part we needed was considered NOT to be a job since the price of the part was 1/2 the price of a new tv. They suggested just buy a new tv. So after multiple trips (& work hours) to my home and finally taking the tv in to the shop, still nothing. I kept hearing If I would have known _____, I would have done ____.
The only good thing that came of this is that they only charged me for the original diagnostic ($75) because there were so many errors and miscommunications on their part. I ended up having to purchase a new tv. Afterward, I found out that RC Willey USED to send their electronics to Skinner for repair but they don t anymore because the tv s never came back fixed.
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