Absolutely the worst experience of my life! We travelled to Louisville for the Kentucky Derby this weekend to celebrate my cousin's bachelor party. Everyone was really excited about eating dinner at Makers Mark. The excitement subsided as soon as we stepped in the door. I have never experienced such a rude host manager in my entire life. I think his name was Jacob. We called ahead of time to let them know that we were running a little late. We arrived 45 minutes late and we had a smaller party of seven because a few of the guys decided to go home after the Derby. Jacob wanted us to pay $100 for every missing person from our party. On top of that, when we refused to pay such a ridiculous penalty, this guy threatened to sue us. What kind of restaurant threatens their customers?!?! I have never experienced anything so disturbing in my entire life. Jacob explained to me how Derby week works and that they expect every customer to accommodate them and abide by their ridiculous dinner reservation contract. This guy had the rudest smirk on his face and talked to us with such arrogance and contempt I almost forgot that we were the customer. When we got back, we found the dinner contract and the contract made no mention of any fees or charges for showing up late or changing the size of the party. This guy probably wanted to pocket an extra $300 bucks as a tip. I can't say anything for the food, because we walked out of this place...no steak in the world is worth being verbally abused and threatened.
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