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Cancelled on us last second, and awful customer service. - Review by citysearch c | Vip Limousine

Vip Limousine

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Cancelled on us last second, and awful customer service. 4/3/2012

Not a good experience with this business. Please read the online reviews before booking your service with them. We were cancelled on just weeks prior to a wedding, and were told they accidentally ""double-booked"" the date even though we had booked it a year ago! I guess we were the unfortunate ones who were selected for cancellation. To make matters worse, we were treated poorly throughout the entire process, and the owner made it seem like last second cancellations were just business as usual, and he couldn't understand why we were upset. We were offered no assistance or compensation in order to find another bus for the wedding. Just think twice about booking with VIP, unless you are okay with the possibiltiy of a last second cancellation. more
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