The last time I went to this location (prior to this evening), I walked in and headed to the ice-cream counter. A couple walked in after me and stood at the donut counter (Dunkin' Donuts and Baskin-Robbins share the space). The couple behind me was waited on before me while another employee putzed around doing nothing as I waited and waited. I finally walked out.
Tonight I decided to give it another try with my granddaughter. She was deciding on a hard ice-cream flavor so I went ahead an ordered a soft-serve. The idiot served up the smallest, most melted cone of soft-serve that I've ever received. Any place else would have tried until the soft-serve was more solid or proclaimed the machine as out of order. I was too tired to protest so I accepted it but my face had to show my disqust. Well, y'all won in terms of getting paid for this crap but I WILL NEVER BE BACK. Oh, and by the way, I live just five minutes from your shop.
The place his always hot which I find completely stupid since it is half ice-cream and half donuts.
Keep up the bad service...you won't be able to survive unless you change your business practices. Good Luck with that....
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