I bought the $99 LivingSocial deal and booked an appointment with My Universal Movers for a Sunday at 9 am to move my one-bedroom apartment. The manager told me he needed a credit card to book my appointment, so I gave him my credit card number, which he then charged for $107.50. When I saw the charge on my statement, I called to ask why he'd charged me, since I'd already paid LivingSocial. He said that if the move did not go over the deal's promised two hours, he would refund the $99. We did not speak again until the moving day.
On moving day, the crew did not show up by 9:15, so I called the manager. The manager, who continually forgot who I was and when my appointment was, told me that they were running late and would be at my apartment by 11 or 11:30. At 11:30, I called again. The manager said they were still running late. I said I had another appointment at 1 pm and asked if they would make it by then. He said they might not make it by 1 pm--he didn't know where they were--so I canceled the 1 pm appointment.
As the crew still had not arrived by 5 pm, I called again. The manager told me the crew had rescheduled me. No one had called me to tell me I had been rescheduled. He said he would call the crew to see where they were and call me back. He did not. I called again at 6:30, at 7:30, and at 8:30 pm, and each time was told I might be next on the list. Finally, the manager said the crew was worn out and would not be able to move my things that day. He rescheduled for 8:30 am Monday and said they would have to rent a truck since theirs was down. When I expressed displeasure at being pushed 23.5 hours back from my original appointment, he said he hoped I appreciated that he was losing money on this transaction.
At 9 am Monday, the crew called me. They said they had rented the truck, were on their way, and would be at my apartment in 45 minutes (an hour and 15 minutes after the promised time). At 9:55, they had not arrived, so I called them back, and they said something was wrong with the truck and they were waiting for a guy. As I was then two hours late for work, I told them I would leave both the old and new apartments unlocked, and asked them to just take my things over. When I spoke to my apartment complex manager, she recommended that I immediately cancel my reservation with this company and gave me the name of a reliable company. So I called the crew, and then the manager, to cancel.
LivingSocial refunded my money immediately, and my credit card company has gotten me the $107.50.
In summary: My Universal Movers charged me before they ever showed up, never called to tell me they were behind schedule, and rescheduled without telling me. The manager was disorganized and rude. Beware this company.
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