All we got was a bad attitude and a bunch of grief from Dr. Snead and the receptionists. They tried to throw a bunch of charges at us without any prior approval or explanation, and refused to let us speak to the doctor about them until we paid for them, which they informed me, was their policy. My girlfriend brought our dog here to see about his allergies, and to get a dental cleaning. She asked for an estimate the first visit. Did not receive. Since I wasn't there, I gave them the benefit of the doubt. We took the dog in for the next visit, and asked for an estimate. We were told the doctor would go over that. We saw the doctor, asked for an estimate. Ten minutes later he came back with a list of charges in the neighborhood of $1200. I told him sorry for wasting his time, but that we would not be spending that kind of money today, and that we wouldn't have wasted his time had we been given a prior estimation of charges. We agreed to do a handful of the procedures. He assured me it wouldn't exceed 200-250 dollars, and that he wouldn't perform the other procedures. Later that day we came to pick up the dog, charges were $390. I asked to speak to the doctor, but was told I couldn't until the charges had been paid. I told them I would not pay until I spoke to the doctor, as the charges exceeded his estimate. They went back and forth relaying my messages, until finally they came back and said that the doctor said we could pay for the dental work ($150), and that the other charges would be removed (a culture had been taken, some prescriptions added). Since they wouldn't let me talk to the doctor about the charges, and nobody could explain them, I said ""sold"" and handed them my card. We were paid and ready to go, just waiting on the dog at this point. After 15 minutes of waiting, Dr. Snead came from the back, and demanded to speak to me outside. I told him I just wanted to get my dog and leave, that I would not be coming back. He practically dragged me outside and attempted to lecture me for 5 minutes about what a great doctor he was, how he had performed the procedures (that I had refused) anyway, and that the extra charges were for a prescribed drug based on his findings. His actions and words were condescending, impolite, unprofessional, and I cut the conversation off, told him to bring me my dog. Then he tried to lecture my girlfriend in a very childish manner, and she did the same. Finally, he became even more childish and he told us we were banned from the hospital (I had already told him three times I would not be back), which I said was fine, ""bring me my dog"". Finally, 10 minutes later, our dog was brought to us outside, bathed against our orders, as he has allergies, the purpose of the whole visit (he scratched off his skin and fur for the next 2 weeks). The whole experience was a fabulous disaster, and I can't believe that a doctor would act in such an unprofessional manner.
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