I wanted to let people knew what a terrible experience I had with this salon (at Cotswold). I called to make an appointment to have my hair color lightened for a anniversary trip with my husband. I told the receptionist I would like an appt. that day if one was available. I also explained that I normally did my own hair but tried a shade darker, didn't care for the results and wanted a professional to "correct" the color. She said to come at 3. I arrive and two girls start looking at my hair and making me feel awful! They were very condescending! They acted like it was a sin that I colored my own hair, even though I told them I had been doing it for years and loved the results. They told me I had "so many colors" in my hair (well YES, I like the contrast of highlights, and do not like looking like it was dyed all one color!) and asked if I had "been painting" in a very condescending tone... yes, I DID have a spot of paint in my hair... and yes as a matter of fact I painted my WHOLE house. ?? One hair with a tiny spot of white paint on the end of ONE hair did NOT surprise me. By this time I felt like I had a made a mistake! They acted like they did not know what to do to lighten my hair and made me feel like it was ruined (I knew better!!) They proceeded to cut about 6 inches off (I wanted a trim) and I HATED my hair when I left. It was not blonde at all. They also made me feel bad that they were staying over their normal closing time to do MY hair. I never asked them to do that...THEY made the appt.!! They had quoted me a price of 140.00 on the phone and charged 240.00. When I questioned the receptionist and pointed out that they had charged me much more than quoted she said, "well they had to use a toner". WHAT?? A toner is a simple process...?? Very cheap, too. My hair was not much different than when I came in but they assured me if I "kept coming in" they could get it blonde again. ??? The receptionist kept telling me how nice it looked, I think to convince herself! I knew better!! I went home and did it myself! Blonde. It is STILL growing out from the cut ... I have since found a WONDERFUL person to do my hair at a fraction of this cost. (Katie Byrd at Lennox Salon on South Blvd.) Whatever you do avoid Christina and Ashley at any cost... especially 240.00!! I do my own coloring once again and Katie keeps it cut. I LOVE it now. Live and Learn!!
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