im sure a lot of people would give anything for a job....even if it is at walmart. customer service manager ken, at least thats what his nametag states, is an embarrassment to all those in the retail service industry. \r
upon asking for a manager at the customer service desk when the rep refused to allow me to make a return at 8 pm on a friday when the store closes at midnight, ken came towards the cs desk. as a 7 month pregnant woman, i was barely given the chance to speak. i was brutally screamed at- his hand waving in my face- & at one point i even begged him to back away from me because i truly felt threatened that he would not get out of my personal space. he spoke to me with rage, completely disregarding the fact that i was a customer & he was representing an entire corporation. \r
when i stated i wanted to speak to someone above him about his behavior he said no one was in the store & to call 1800WALMART. as i sat in the parking lot, unable to leave due to my emotions & shock that i was treated in such a miserable way, a formal complaint was filed with the corporate headquarters & i hope he is soon replaced with an individual that needs the job & respects the customers they are being hired to provide service to.\r
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