I was TERRIFIED to go to this spa after reading all of the horrible reviews but my husband had purchased me a 1 hour massage and laser hair removal treatments from City Deals as a Christmas gift so I decided to test it out first with a massage.
I had my 1 hour massage last night and was surprisingly pleased with the service and treatment I received. My massage therapist was a girl named Ellie and she did a very good job at giving me a relaxing massage, making sure my needs were met and the room was nice. There was a fireplace and the massage table had nice clean sheets/blankets, she used a very nice oil and did a complete hour.
As she escorted me out she gave me a bottle of water, offered me a coupon for re-booking and introduced me to the owner who was courteous. I'm guessing she has maybe read the horrible reviews and is trying to improve the business' image.
First and foremost this is a salon first and a spa second. You shouldn't expect to have a high end spa service. Personally I recommend Sego Lily Day Spa in the Fort Union area or A Garden Day Spa in Bountiful for that, although A New Day Spa's prices are that of a high end spa. Overall it was clean and quiet and I was treated courteously.
I am VERY scared to do the laser hair removal session although the owner said she has been doing it for over 5 years and that I had nothing to worry about. She was nice and addressed the questions I asked her.
Overall it was a good experience and I would definitely go back again.
I will post another comment once I've started my laser hair treatments but I felt compelled to write this since the other reviews were so awful and my experience was much better than I expected.
Update 02/01/12
I went to my first laser hair removal session last night. And continue to be happily surprised. They have moved into a different area of the building and are making it more of a "spa" experience. The staff who greeted me and Cherie/Sherry (sorry don't know how to spell it) were friendly and courteous. Cherie actually did the laser hair removal session and she could tell I was a little nervous. She asked if I had any questions, stopped in the middle of the session to ask if I was okay, explained everything, etc. I thought she did a great job and all of my needs/questions were definitely met. I haven't had ANY discomfort and am looking forward to my next session!
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