I wish I could have had the pleasure to meet Dr. Stoess-Allen. Unfortunately I was not able to go beyond the initial telephone conversation with ""Treatment coordinator"" Dana.
On the phone I was informed that the initial consultation would be $250. So far so good. As I am a transfer patient and I recently started my orthodontic treatment in the UK, I already have x-ray records which I do not wish to be retaken again without a reasonable need for it. I was informed in the rudest manner they could not use other doctor's x-rays and that if I did not want to take them I would not be able to be a patient there. No asking questions such as how old my records are or what type of x-ray I have or leaving any open possibilities made me feel like I was talking to a record play machine that treats everyone equally without listening to what you have to say. Furthermore, I personally do not think it is safe practice to request x-rays in a mindless way.
All this after reading in their website: 'Talk to our treatment coordinator Dana. She will make you completely comfortable answering all your questions'. Well, she made me feel completely uncomfortable and more.
A real shame to lose the chance to be treated by an orthodontist with what otherwise seem excellent reviews.
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