Regarding my experience with their road hazard protection: I bought 4 tires from here years ago with the road hazard protection. One year, a couple of nails got into one of the tires so I took the car to the shop at around 5pm that night. The guy at the counter over dramatically said he couldn't have anyone take a look as everyone was too busy that night. He was very rude and did not offer to schedule another time. I was surprised by this because when I bought tires from them a technician was willing to install them even though it was 6pm when I got there. I was so unsatisfied with their service, I took the car somewhere else to get the tire fixed.
Another time, one of the tires could not be repaired. The road hazard protection covered partial cost of the new tire based on thread wear. This is reasonable. However, note that what isn't covered is the labor cost of installing the new tire, new rubber valve, new tire balance. That is an additional 21 dollars. On top of that, they tried to slip in the road hazard protection charge without asking, which is an additional 20 dollars. I promptly asked them to remove the protection because it wouldn't be worth it for me. The guy shook his head telling me how I saved a bunch of money today from having it and that something could happen tomorrow or next week. He was very snide when saying this, kind of made me feel insulted. I didn't save anything from having it, I barely broke even with the tire replacement and the incidents in the past.
I think the guy that tried to make me feel stupid for taking off the road hazard protection is what bothers me the most. He waited for the customers near me to walk away before trying to scare me into keeping the road hazard protection, just so the others would not hear. I was civil enough not to say anything that would cause them to lose business with the other customers, yet the guy does not show me the same respect.
Overall, just because this place is corporate, doesn't make it a safe place to take your car. They will still try to sell you anything, shamelessly I might add. I will never come back here again, I will take my chances somewhere else.
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