I recently called New Braunfels Veterinary Clinic about twenty minutes till closing on a weekday. I am fully aware that most vets are completely overwhelmed with many different pets and didn't mind being put on hold for so long at all. I believe that if an animal is in need and a customer has a few questions I should receive a little over the phone attention. Instead, I was asked over and over again about my last visit to their clinic and for my personal information. When the person over the phone finally pulled up my information her voice seemed to drop when she noticed I hadn't done business with them in awhile. I let her know what my cat's symptoms were and she immediately told me how busy the clinic was and how I should go to the Emergency Clinic in town and that they open at six. The person I dealt with may have just been following procedure, but honestly I felt as if I were just pushed aside.
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