We had a major rat problem as well as insect issues. Having a 100 year old house with an abandoned house next store, we were ripe for pest problems. The service is friendly and prompt. They came on time and handled everything in a professional way. When the rats came back, so did Dominion until we were completely rat free. We have been rat free for 2 years now. We have a contract with Dominion for maintenance and when anything comes up, they deal with it promptly. I love this company and highly recommend them for any pest control issues.