I took my daughter to victory clinic for a planters wart. We had been back 3 times for this and saw a new Dr. each visit and each Dr. had a different opinion of treatment. This is ok- I understand that Dr.'s have their own opinions. The second visit I was overcharged and am now awaiting a refund. But the clencher for my family was the third visit. My daughters wart was annoying and we wanted it gone. The Dr. decided that she did not want to provide freeze treatment for this visit and thought that a prescription would work best, but when she handed it to me, she told me it could ONLY be filled at there on site pharmacy, I told her my daughter was in a hurry to get to school to take a test and asked why we couldn't fill it at another pharmacy. She said that it was a special compound. So we went to the pharmacy, they told us it would take 15 minutes and wasn't covered under insurance (and we do have a great insurance policy).. My daughter headed to school and returned 2 hours later to pick up the prescription. It is now 3pm and they tell her that it won't be ready until the end of the day. So my daughter calls me at work and I tell her to go ahead and go home, we live in Kyle and it's a 35 minute drive each way to this clinic. I think about the situation and call the Dr.'s office at 4:50 (they stay open until 7pm). I ask if their is another medication that can take care of a wart that we can pick up at a pharmacy close to home and that might be covered under our insurance. The receptionist tells me that the Dr is with a patient and she or her nurse will call me back. I go home and wait for a return call. No one calls back. I call the pharmacy close to home (the receptionist asked for a pharmacy # prior to hanging up with me), and asked if anything had been called in. Nothing had been called in and she told me their are other prescriptions available for warts. So I call Victory clinic back and leave a message on their voice mail asking for a call back to let me know about getting some medication for my daughter. Victory Clinic NEVER called back and wouldn't you know it- Saturday 11pm her wart starts throbbing with pain. It's not easy watching your child suffer when you thought you took steps to take care of the problem. I feel this Dr. abandoned my daughter as a patient. She should have returned the call regardless of if she wanted to call in another prescription or not. Very unprofessional!!! We will not return!!
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