I have a Border Collie who had never been groomed or had her fur trimmed before other than the brushing done by me. They took excellent care of her !! I was very surprised at the cheap price of the grooming , which at Petsmart would have cost me 50 some odd dollars. It only cost me $30 here !! I was very pleased with that !! It only took about an hour for it to be done, and I enjoyed an amazing gelato at the ice cream shop down the road while I waited. Overall excellent customer service and great attention to customer needs. An absolute must - see for you and your dog !