I would like to thank you and your staff specially Mr. Luis Rivero for the excellent service I have received from your department. Just recently I had a very frustrating issue with my 2006 Commander. The door handle had broken along with some other service which I required to perform on the vehicle. Unfortunatelly parts were on back order and I could not get definite answers on when and if the the repairs could be made. I went so far as to file a claim with Chrysler and was very disappointed with the customer service I received from them. After explaining to Mr. Rivero my situation he took complete charge and directly dealed with Chrylser to not only find the part but to request a possible credit due to the delay and inconvenience I had experienced. I have owned various Jeep vehicles and I was almost turned away from ever buying another one again until Mr. Rivero showed excellent customer service and personal care in this matter.
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