For my daughter's 16th birthday we made a trip to NYC. I had our evening planned with the final stop for birthday dessert at Dylan's Candy Bar. Well, let me say we were majorly disappointed! I had read some negative reviews before going, but thought maybe some of it was exaggerated. Sadly, that is not the case. The customer service is terrible, prices too high, and \r
the restaurant is very dirty. I had to ask for prices on just about everything I was considering buying because items weren't marked. When i did find someone to ask they didn't know and had to go and ask another associate. When it came time to check out the salesperson ringing didn't know the price either and I had to tell them and also mention I was told there was a 30% discount. She rang it up wrong anyway in the end. Suprisingly, for a Saturday night during the holiday season it wasn't overly crowded but we had a little wait to order food and sit down. The tables were disgusting and I had seek out someone to clean it. Trash and spilled food was all over the place, and I saw only one person cleaning up in the food section. Something I was unaware of and wouldn't have thought much of is that the ""cupcake section"" advertised is ONLY if you are a bar customer. It is roped off and unless you order alcohol you cannot sit there. I had promised my daughter dessert in a cupcake booth but that did not happen. I am not sure why alcohol is in a store that probably attracts lots of kids and teens but it is available and that is how you get to sit in a cupcake. I would suggest to you if you really want to see this mega candy store then go, but be prepared for nothing too spectacular. I won't be going back ever again.
more