I was unhappy with the customer service from start to finish. I was consistently cut off when trying to interact resulting in leaving unhappy with the whole experience. The stylist used the excuse that she was client focus and everyone coming in to talk with her needed and appointment for a consultation that needed to be scheduled online only. I fell for this excuse and did as told but when I had my allotted time arrive she accepted a walk-in and took time out while I waited to put some product on her hair and explain and answer any questions she might have.
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