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terrible, rude - Review by citysearch c | Queen Appliance & Mattress Superstore

Queen Appliance & Mattress Superstore


terrible, rude 11/22/2011

If you're in the market for a used appliance, by all means avoid using Queen Appliance Wholesale. I rent, and the rental came with a washing machine. This machine broke and the LL ordered a new one from this store. It was delivered and that's about where the good service ends. They installed it incorrectly so that when the washing machine drained it drained throughout the second floor. This caused a mess which I cleaned. Then I called them. No answer no reply. I called again and got Rebecca she said she would tell her mother. Hours went by... I called again and got a very rude lady who said ""she would look into it."" I am not hopeful that this will be fixed any time soon. I realize my landlord was trying to save money but they were very rude. They have cost me an entire day first waiting for them to come and install this thing and then hoping they'd come back and fix it. They will not call me back and I still can not do the wash. I know people need to save money, but if your savings is a scant 100 or so think better than to use this company. If your'e taking off a whole day of work you will not come out ahead, if you have to take several days to wait for them to ""look into it"" you're quite far behind. The only satisfaction I had with this company was writing this review. more
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