I had high expectations of this salon after reading the good reviews. It turned out to be one of the worst hair salon experiences in my life. When I called to make an appointment Bruce the receptionist was very nice and accomodating and gave me an appointment with the owner Gerry. When I got there and he found out I had a coupon I was given to a very young and inexperiened girl to work with my damaged hair. I didn't appreciate that but she was very nice and I could see she was working hard to try to please me. I ended up telling her to do the minimum and just give me a trim and touch up my roots as I was afraid of being very dissapointed if she messed up. All this time Gerry was walking around eating and talking. I came away with my hair basically looking like it did when I walked in. If only they would have done a good job they would have had a repeat customer as I am always looking for a good stylist.The next day I had to go to my guy at Visible Changes and fix it up for me. It looked so much better after that. I would say don't use this salon as they don't care about you only your money. The owner and Bruce seem very snobbish. Save your money and go somewhere else. especially if you have a coupon for this place.