Time for a customer service review for the Sugarhouse location. There was no ""Welcome"" or ""May I take your order?"" when we picked up the phone...just dead silence, until I said ""hellooo?!?"" We actually switched tables twice thinking the phones were broken. Then, when I finally got a living person, it was a snotty teen who answered in annoyed one word responses. It gave us such a warm and friendly feeling. Then, when were buzzed to pick up our food, we had to stand at the counter waiting for an unfinished order. It's 5 years since I'd visited. Looks like it will be another 5, if at all.
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