First the good things: the store is relatively clean and most of the time the service is decent.
But, if you look behind the counter you'll see it's pretty dirty a lot of the time. You may also notice a gallon of Publix OJ that they pour into those little cups and mark up 500%. If you go in there just for a bagel and don't buy one of their ridiculously priced beverages be prepared to catch a dirty look at the register from the guy that works there.
If you don't want your bagel toasted make sure you get a contract from them because they really, really want to toast your bagel. Even if you go in there every week and NEVER get your bagel toasted they won't remember just like they won't remember your name.
If you participate in one of their rewards programs don't expect them to honor it. One time they'll punch your card and give you a free bagel, another time they'll punch your card and tell you to get your free bagel next time, another time they'll just tell you your card is expired even though there's no date on the card.
Bottom line, if you go into this store once or twice you'll probably do fine. If you go in frequently be prepared to experience poor service.
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