My first experience with Biancas was pleasant. I was with my Maid of Honor and we were treated well and were not rushed. I found the perfect dress and purchased it. I was told that if 6 other gowns were purchased for my wedding (bridesmaids, mother of bride, etc.) that they would give all of us a 10% discount which sounded awesome!They have a great selection of bridal gowns and nearly half as many bridesmaids dresses, making it a ""one stop"" shop. Unfortunately, my experience(s) after making the purchase have not been as pleasant which is why I feel compelled to write this review. At the time of purchase, I was told that ""we give our brides a great deal on alterations."" I made an appointment for alterations, and waited 45 minutes past my appointment time to be measured while 3 other consultants stood at the counter chatting. Well, my alterations included only 3 buttons for the bustle (no length or size alterations were needed) and the bill was $180. I felt very misled. When my bridesmaids came in to take measurements and purchase their dresses, my consultant claimed to have never told us that she'd discount it 10% and gave each girl only a $10 discount on a $200 dress. Again, misled. When I requested to have my alterations done 2 months in advance (instead of 1 month) because my fiance was undergoing a series of surgeries and we would be too busy at that time, I had to make serveral phone calls to get them to do it. The consultant I spoke with told me serveral times that they would not do it- my question was WHY? I'm the one paying for the alterations, I should get to choose when I want it altered! Now, the icing on the cake- when the bridesmaids were fitted for their gowns, the two consultants working with us said that alterations are approximately $20-25 total. There were a total of 5 of us standing there with the two consultants who heard this. Today, when my maid of honor went to have her dress shortened, she was charged $50. They refused to honor the price they had quoted 5 adult women. Again, dishonesty. I'm really disgusted with this place- they work really hard to earn your purchase then completely mistreat their customers. Great business ethic. I won't return and I will never refer a friend or family member to Biancas for bridal, prom or any other occassion. I never submit reviews, but in this case the lying is so blantant that I hope to save other happy brides (and their attendants) from the same crummy experience.
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