I am a avid VW owner having owned seven of them over the past 30 years. I bought a new 2006 Passat from Armstrong back in 2006. The sales part was good.
It was when I had to go in for service when I was eventually ""black balled"" because ""I was not able to be pleased"" (direct quote from person taking appointments). They mis diagnosed problems, did not deliver when promised, had rework, kept information from me, discounted the information I found out and brought to them that ended up being correct. So now I go elsewhere.
My reason for writing today is that I now own a 2008 Jetta that I bought from another dealer. They sent it over to Armstrong to get the AUX stereo adapter to work. Armstrong Service ""shook their head like they did not know what I was talking about, said it could not be done to that stereo."". I accepted delivery on the vehicle anyway.
I took it to Herzog Meir and they reprogrammed it in less than an hour and had me back on the road with the AUX working. THANK YOU.
We all have our own experience. I just wanted to share mine as I have now seen someone else get the ""run around"" from these guys over the course of several years.
more