An occasional Benihana patron, I have to say that I was VERY disappointed by my last visit to their Denver location.
I visited last Thursday with my best friend to celebrate her birthday. We're both members of the ""Chef's Table"" and on prior visits always ordered the ""meal for two"" in conjunction with the Chef's table discount. This time was no different, we ordered the meal for two, presented the server with her birthday coupon, and then had dinner. Despite horribly slow service and a table grill that wouldn't heat properly, we eventually finished our meal. Immediately after dessert was served, we were approached by the server, who informed us that policy has recently changed, and that despite ordering the meal for two we would have to pay for two separate meals in order for my friend to use her birthday discount. The on duty manager lady didn't care about our situation, and simply brushed us off, telling us that we were out of luck and have to pay for the two separate meals and eat the price difference.
Had we been informed on ordering that the discount was not available on the menu item we chose, I wouldn't have had any problem, however not telling us, letting us eat the meal, then demanding more money for the meal after the fact was absolutely unprofessional. This visit to Benihana will certainly be my last.
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