I was basically fired as a client on my first visit. I was very late and the stylist and salon refused to reschedule my appointment.
I've been in Pittsburgh 2 weeks. I live in Point Breeze and have been in Downtown twice, once for my consultation with Dan and once for my appointment. They'd been recommended to me.
The area is full of construction and can be confusing. I thought I'd be on-time. Unfortunately there was no street parking and the garages were full. In the end I had to valet my car in a specialty garage. By then I was 20min late. I called the salon as soon as I left the garage, and they told me not to bother coming and hung up on me.
I called them back to apologize profusely for my mistake because being that late for an appointment really is inexcusable. This is the response I received: Well, maybe Dan will reschedule you if I ask, the guy grudgingly told me. I turned down the incredibly reluctant offer. I didn't want a guy working on my hair who clearly felt justified in actively resenting me. I believe Dunham and Co sets a poor client-salon dynamic.
Pros: It's organic
Cons: The people
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