My hair color was completely ruined by a stylist here (Vicki, I believe her name was). I had to walk around with orange streaks in my hair until I could get it fixed a week later. That was the second poor experience I had with hair color in this salon. On a previous visit (with Racquel), I had to go out and buy my own toner to tone down the brassiness from the bad highlights.
I will say, I do like the new stylist I've been visiting there, so they are not all terrible. Just be careful if you do go here, you never know what you're going to get!
I should also mention, I did complain after my second bad color experience at this salon. The manager was receptive to my complaint and I did not have to pay for the terrible highlights.
Pros: some stylists are competent, manager was responsive
Cons: many stylists are incompetent
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