Cabbie didn't help me put my luggage in the trunk. For some reason, I felt like being nice and gave him a good tip, thought maybe he was having a bad day. He didn't help me take my luggage out of the trunk! I hadn't taken down the cab number because I was engaged in conversation with a friend. Then I called DeSoto central to say something about it, acknowledging I should have taken down the cab number but didn't. I told him I just wanted to advise him that it was customary for the cab drivers to assist passengers with their luggage, and hoped the driver was an exception to the rule. The representative said the cabs driver don't even have to get out of the cab, because they are independent contractors. Basically - bad service is okay. \r
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I have never experienced that ever, and now that DeSoto officially stated that BAD SERVICE is ACCEPTABLE, I will NEVER use them again!!!
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