I would have given this ZERO stars, but it won't let me!
2009 we bought a swimming pool...NIGHTMARE! They delivered it to our home, missing pieces. Guys had to travel to BUTLER to get the pieces. Once they had the pool up and we started filling, leaks all around the bottom! My puppy was running around the yard EATING CIG. BUTTS too, and guess what, NO ONE in my home is allowed to smoke. Yes, the installers smoked and threw thrash all in my yard!
After that, I had to make 8 phone calls to get someone to come and fix the liner...and the guys were still smoking as they leaned over the pool walls while it drained!
2009 later that year...should have known better but we were willing to give them another chance....WE WERE WRONG! bought a ""nice looking"" bar for our home...was told by the salesman that it would be cleaned and wrapped and taken apart before we picked it up....WRONG. It was saran wrapped, NOT taken apart, and FILTHY DIRTY!
When we got it home, and I HAD TO CLEAN IT, I looked under the over hang of the bar in the back...it was missing screws and completely all broken wood!
Frustrated with this, we called them, and we're told they'd replace the top of the bar but not give us a new one. I told them come get this bar we want our money back...that wasn't an option either....
I realize there aren't many places in this area to find these products, but we've decided to go online now for these purchases. When we drive past Pool City now...we flip them off each and every time. Over 8 grand spent in that store and for what? FRUSTRATION! I guess 8 grand isn't a lot to some people, but to hard working people like us, it's a few paychecks!
Pros: NOTHING...
Cons: HORRIBLE CUSTOMER SERVICE, CRAP MATERIALS
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