My son borrowed my car and was in the wrong parking spot - his fault. It's registered in my name so I had to deal with trying to get it back. I called and was told that it would be $330 if I picked it up that day (2 hours after they took it), I asked how much if I couldn't get it until the next day, they said 249. I said ok I will be there first thing in the morning. I got my money and went to get the car. When I finally found the place - they hide it- I walked into a small space that was covered with diamond plate, there was a bullet proof window with a slot beneath. A voice from someplace asked me what I wanted. I told them I was there to get my car. he asked for registration, of course it was in the car. after about an hour someone finally said 290. I asked after a few minutes are you talking to me? the voice said yeah who do you think? I asked why it was so much more than they said on the phone, he said 190. to pick it up, 50. to place it on the truck and 50. because it was the next day. I asked when the next day had begun because they had the car for just over 10 hours, he told me it started at 4:55 am. I said I wish you would have told me that on the phone I would have been here at 4;45am he said wouldnt have done any good we don't open till 8. I finally got the car, took inventory and found that a pair of Arnette sunglasses, 140.00 in cash and about 42 CD's were missing. Of course they didn't know where they were and accused me of lying. Now I had to make a police report. Do not go anyplace in the city where these people tow from!!!! I was treated like a criminal and I am not.
Cons: hard to find, hard to deal with, rude staff
more