My wife called this service to repair our television, a 70 lb 50"" LCD rear projection TV on a beautiful corner cabinet that I finished and stained by hand . Mike Brasher showed up, dropped his tool kit on our coffee table like some kind of oaf and began his ""work"". His first order order of business was to call the office and ask ""are these Sony Grand Wegas always a pain in the ass to get the lamp covers off!"". He was yanking the TV around despite my wife's offer to assist him in moving the TV so he could get to the back of it, and when we was ""done"" the cabinet was scratched beyond repair with huge nicks in the routed front edge. When my wife asked him politely to look into their insurance for this type of issue, he scoffed and told her that those scratches were already there. And the best part, although my wife told him what we suspected as the problem, HE NEVER BROUGHT A NEW LAMP WITH HIM and said he'd have to schedule another service call with another service charge...this was only his ""diagnostic"" visit! WE TOLD HIM WE NEEDED A NEW LAMP!!! Smartly, she put the charge on a credit card in case we needed an avenue of recourse, and he pitched a fit because he had to go out to his truck for the credit card machine. When pressed again about the damage, he laughed in my wife's face and said ""it your word against mine lady, good luck!"" and left. Learn from the multitude of complaints here and find a REAL TV service worthy of your business.