Our heater went out on a REALLY cold Sunday, and I checked out local reviews and called Accu-Air first thing Monday morning. They were backed up for Monday, but scheduled us for 8:30 AM Tuesday. Chad (the technician) arrived PRECISELY on time, went to the crawl space, diagnosed the problem in about 15 minutes, had the appropriate part on his truck, replaced the burnt-out ignitor, and waited until everything was working to check things out. Total time 1 hour. I cannot say enough good things about Accu-Air.
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