I use to shop at this store regularly since i started playing 20 years ago. However, i must share this story to prevent others from being cheated.
My Mom and Wife purchased a $200 ukulele from this place for Christmas. When i opened the gift, there was a complete crack in the wood of the headstock.
Apparently, during the purchase, the old sales woman would not let my mom or my wife inspect the instrument thoroughly but rushed them through the purchase, repeatedly placing the instrument back into the case whenever they wanted to take a closer look. She sold the instrument to them by quickly placing the instrument into the box before transacting the sale.
3 days later (closed on Day after Xmas and Monday), when they tried to exchange it, the old sales woman claimed that we broke it and that all sales were final.
This sales woman cheated her way to a sale of a broken instrument knowing that her policy would protect her.
Do not purchase from this company.
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