Tech showed up on time, and was polite. That earns him a star. The rest of the service call was a joke.\r
First off, I am a technician who spends plenty of time in people's homes (and businesses)- from average homes to multi-million dollar homes, so I know all about respecting them & their belongings, while doing the best job possible.\r
I'm fully capable of these types of repairs, but since it's a warranty job, I am at their mercy. The dryer fan (located in the door of the dishwasher) was buzzing and they sent him out with a replacement fan, which is encased in a plastic housing.\r
For some reason, he decides to take the dishwasher completely out of its hole. Why??? The dryer fan is IN THE DOOR!\r
Next thing he screws up (I learn why after he left), is that instead of lowering the rear leg of the unit, he RAISES it (using the adjuster on the front) so that the top of the dishwasher is pushed tight into the underside of the countertop. He unscrews the two metal mounting tabs in the front, and then starts pulling very forcefully to get the dishwasher out. YANK! YANK! It doesn't move because the metal mounting tabs are being forced into the front of the countertop. Now that the tabs are all bent up, he wriggles them out of the way and forces the dishwasher out of the hole, tearing the insulation on the top (rear leg is raised=no clearance). If the tile was something that would scratch easily, it would have been damaged for sure.\r
At this point I am starting to think that it's the guy's first time using tools. \r
I couldn't believe what happened next. The guy didn't bring a drop cloth, but goes ahead and tips the dishwasher on it's side, dumping about a half-gallon of water all over the kitchen floor. Most of the water ends up soaking into the small rug next to the stove. He opens the bottom of the dishwasher. Pokes around then closes it. Puts the dishwasher partially back in the hole. Starts taking the door apart and manages to drop a stainless steel screw into the bottom drain! After some Viet-cursing, he takes apart the bottom drain/sprayer assembly and gets the screw out. Now, parts of the unit that had nothing wrong with them have been disassembled. The dishwasher is only a month old, so all this making me angry.\r
He fumbles around for a while, and gets the door apart. He looks at the dryer fan assembly, and decides that it's too hard to remove and replace the entire thing, so he splits the housing in half, pulls out half of the old parts (the fan & half of the housing it's attached to), and installs half of the new assembly! Puts it all back together.\r
Now here's a total rookie move. He reinstalls the dishwasher WITHOUT TESTING IT FIRST. Guess what, it won't power up. Goes through the whole horrifying removal process again (tearing more insulation), spills MORE water all over the floor, almost drops ANOTHER screw into the drain.\r
Turns out the power recepticle under the sink was bad, so using another got it working again.\r
He couldn't figure out why the two mounting tabs (that are all bent up) won't stay in place, so he fake-mounts them back to their spot (they weren't attached to the dishwasher anymore).\r
He doesn't bother leveling the thing and leaves.\r
I unbent the tabs, and reattach them to the dishwasher, and re level it.\r
Now, a month later the buzzing is back. I checked it, and it's because the fan housing is pushing into the blades of the fan. If the guy had replaced the entire fan assembly this may not have become a problem again.\r
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I could have overlooked some of the mistakes made due to inexperience... but dumping water all over, bending the mounting tabs, only replaccing half of the part (out of laziness), and forcing the unit out, almost destroying the counter and floor, are inexcusable.\r
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AlphaDTV, get your **** together.
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