I book a massage with a new girl. I did not know that she uses her arms vs. her hands. It was a rough massage. I was looking forward to taking a hot shower afterwards only to find there was no shampoo, soap and what I thought was conditioner was lotion. After talking to the people out front all they did was complain about management. I had to ask for some hair detangler which they had to get from someone. Then I waited in the spa area to pay for a while. WHen I went out front they said I had to pay out there. Terrible customer service and bad managment. You would think they would have the basics!