Crescant Bank and Trust is absolutely unprofessional. We bought a 2006 Impalla and was finance with another bank originally in 2008. Our loan was transferred to Crescant Bank a year later. We had never been late and we never had a problem with the original bank. About 7 months ago I was 3 days late on my payment and I received a phone call from one of their representative at my job. She stated that if I did not have my payment in by the next morning she was going to send someone to my house that day to collect the money. I told her not to call my job anymore and hung up the phone. The lady's name is Ms Hastings. After, I hung up with her she called back again and I told her to stop calling my job. I hung up again and she called back again, by that time I was making a call to Crescant Bank on my cell. My co-worker came to the area that I was at to tell me that I woman was on the phone telling her that she needs to speak with me because I have not paid my car payment. As my co-worker was telling me that, the lady that I was on the phone with at Crescant Bank asked me it the person was still calling. I told her yes, she stated that she will take care of the problem later but she wanted to get a post dated check for the payment before she stopped the calls (this was more crescant bull). I made the arrangement and filed a formal complaint in writing. I never received a reponse. Recently, I called to get the payout amount for my car and I was told that they could not give me that information and I asked why, they told me that I had late charges on my account. I asked her what did that have to do with me getting the payout balance for my car. She stated that they do not give out that information to anyone that has a outstanding balance on the loan. This company uses unfair practices, be careful and most of all do not use them as your finance company.
more