*** UPDATE Dec 2010 Dog's Den has been shut down by NYC. Thank god!
Please be extremely careful if your dog goes to Dogs Den and trust your instincts. Our dog started showing signs of fear and anxiety (being afraid to go in the basement, flinching, afraid of going into her crate), but we didn't connect it to day care until we really started watching the web cam. On several occasions she was put into ""time-out"" in the basement for 3 - 4 hours at one time. When I asked for an explanation, they had nothing but the flimsiest of excuses and the main handler even started yelling at me about the long hours he works and how he hasn't had a vacation. The horrifying, final straw - on the web cam, we saw 2 of the handlers breaking up a scuffle by punching the dogs in the face and kicking them!!! We asked the owners to watch the video, too. The response was, ""I'll try to watch it next week."" We stopped by the following week, but still no one had watched it. At that point we filed a complaint with the ASPCA, who investigated Dogs Den and found them guilty of ""gross negligence and abuse"". Unfortunately, they cannot take additional action unless a dog is seriously injured. !! Only, after the ASPCA went down there did the owner bother to call us and apologize. He doesn't care about the dogs, he just cares about making money. I very strongly do not recommend this place. Please don't let your dog get hurt, too. They can't talk to us to tell us the treatment they are receiving.
Pros: Half-days
Cons: Staff, Overcrowding, Lies
more