I had the absolute worst dining experience ever at the Brooklyn Center location awhile back and I will not be returning in the future. I was out with four other people (who also will no longer be patrons) that night and they are all aware of what transpired - me being charged twice on my credit card although I was assured I would only be charged once (the server forgot an item the first time she ran the card, so I trusted her to correct her error, not run my card twice). When I saw this mistake I promptly called Oak City, who let me know that one charge would disappear and I would only be charged for the actual amount I signed for. This error caused over $100 of my funds to be held up and I could not access them until they were cleared/removed from my account. I called Oak City a few times to follow up and each time my call was answered by an unprofessional, rude individual who seemed like they could not wait to get off the phone with me because I had a concern (two different hosts, one female, one male, and two separate male managers). I was treated very rudely each time and was not given a call back when I was assured I would receive one. Eventually the extra charge did disappear from my account, and only then did I see that the actual amount withdrawn from my account was MORE than what I signed for. It was like pulling teeth with Oak City to get them to refund the extra amount that was stolen from my account. I only saw the amount refunded when I threatened legal action. What they brazenly did is technically theft and credit card fraud. I will not recommend Oak City to anyone I know in the future, rather I will be sure that potential patrons are aware of their shady business practices. It's sad because my family, friends and I have spent a GREAT DEAL of money there in the past, including choosing Oak City for my graduation party. The poor service I received was coupled with a freezing restaurant and ridiculously small meal portions for the absurd prices. It's clear Oak City does not care about customer service - just getting money and trying to steal more than you authorize. Never again!
Pros: Not a one
Cons: Too many to count
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