i was injured during a spa wax treatment, and they were quick to blame "my skin type", saying it was too thin & a fragile area anyway (whatever that means). She stopped the treatment, but the entire staff quickly became not so friendly, distancing themselves and still charged me full price. Two days later, i asked for a refund after it became infected, they disagreed and will not even return my phone calls.
I have had waxing at other day spas for over 10 years, and never had a problem before now.
Pros: quiet spa area
Cons: no concern for my injury
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