I went to Segal's with a hightened level of expectation due to friends recommendations. I really enjoyed working with the sales rep Kelly, she had good information about each product I was interested in. However, things took a turn for the worst when I was told it would take two weeks for my stroller to arrive. 3 weeks later I called to get an update and was told Mr. Segal would have to call me with that information. After 3days of not hearing back from Mr.Segal I finally called again. He left a message stating the stroller wouldnt be in for another 3-4 weeks. This was very upsetting due to the fact that i already paid in full and could have gone directly through Bugaboo and it would have been here in time. I guess my feedback for Segals would be UNDER PROMISE OVER DELIVER! This situation makes me want to pull my full registery from this store. I will share this story with friends who are concidering shopping here.
Pros: Instalation of carseats
Cons: Customer service
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