I am a former client of Paula Britt's and still love her hair cuts. It was a tough decision for me when I decided to find another stylist. Paula is often more than 1 hour late in arriving to the salon for her opening appointments. By the time she finally arrives more than 1 hr. late with breakfast, donuts or something in hand (had the nerve to stop to buy something when you are already hours late), her early perm/color apppointments are already backed-up and waiting and her shampoo appointments are already dryed and are all waiting to be cut/curled -- thereby throwing off the rest of her appointments for the day. Additionally, while I have never really witnessed her engaging in gossip during my morning appointments, she did indeed stop to chat with alot of friends who simply dropped by to chit-chat, talked on her cell phone alot, and did quite a bit of chatting and laughing with other stylist while a back-up of clients who had already been waiting for 1 to 2 hours sat looking quite frustrated. Meanwhile, Paula just went about socializing as if oblivious to the fact that she was hours late and her clients visibly looked frustrated. My guess is that Paula felt that as long as her clients kept coming -- WHO CARES. I was one of those clients and after over a year and a half of this I decided not to keep coming and spending my hard-earned money with someone who obviously did not appreciate me patronizing their business. There is no reason why a person with a very short spiked mohawk - nothing to curl should arrive for a 9am appointment and spend 6 - 7 hrs at the salon..... no earthly reason. I wish Paula the best and hope that her unprofessionalism and lack of respect for her client's time does not overshadow her excellent haircare and talented cutting/styling techniques.
Pros: Paula Britt is an excellent stylist
Cons: Does not respect time & often more than 1 hr late
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