Today was totally a horrible and embarrassing experience at the Plumsteadville INN for the Sunday Brunch. Once a super place to go on Sunday but no more.
I took a friend to the brunch for what I had hoped would be a special birthday treat for her and I would have been better going to MacDonald's or a diner!!!
First of all, I had to find someone to seat us, no one greeted us and I had to get the bartender to get someone to seat us. I even called ahead for reservations.
The buffet table was almost empty with numerous people complaining there was nothing to eat and this was at noon, an hour before the buffet was to close. It took way too long for the waitress (only two on duty for the whole place) to offer us coffee and drinks. Then she forgot the drinks until I waved to remind her. I had to ask someone for just about every coffee refill.
The hot food pans were totally empty for a long time and I had to complain for someone to put some food out. People kept going to the table and grimacing that the pans were still empty. Again, an hour before the buffet was supposedly closed. The food was way below par both quality wise and variety wise. I have seen better quality and variety in free or cheap buffets at motels, many a time. For $19.95 this was a total rip off. Embarrassing to me and I am appalled by the attitude there.
Even one of the employees said that they wouldn't eat there that "the owner doesn't seem to care anymore" !!!! No one there really cares, it is obvious. The attitude of the few that were working was loud and clear, they just don't care about the clients.
I use to frequent this hotel for years and always praised the service and good quality of food but it sure has changed. I can remember when by noon there were no empty seats there. I know the economy has slowed down businesses but I would bet the ranch, the lack of quality and service is why it was empty today. I heard more than one person say they would not come back. I for one won't be going back anymore! And I will make sure my friends don't fall into the trap either. No more buffet nor any meals for me at Plumsteadville INN. I only get suckered once.
Pros: Great old hotel
Cons: The owner gave up on this location
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