My mom took her dog to get groomed at NY Puppy Club and they cut him twice. She was willing to forgive the mistake and asked for a discount due to the fact that they cut up her dog. However, they were unwilling to provide anything other than the 10% she already had for being a first-time customer. Rest assured that is the first and last time we will ever use their services.
Pros: nothing
Cons: very poor grooming services, poor customer service
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