The office staff are rude on the phone (although oddly nice when you are there in person). The office has extremely restrictive scheduling policies (can only see my ""primary"" doctor for a physical even though I can't ever get in to see her for anything else so the woman doesn't know me from Adam and is booked up 8 months out. When you call close to the end of the day the staff leave you on hold for 10 or 15 minutes and then disconnect your call when it's quitting time. This happened to me when I called on new year's eve with a urinary tract infection. I then called the on-call doctor who wouldn't authorize a refill on my prescription because I hadn't called during office hours and they ""don't do refills during on-call time."" OMG! Three times I've called after hours with a sick baby or toddler and had my call not returned by Dr. Juan Guerra who apparently doesn't find my children's pain important enough to interrupt his cocktail hour. Enough. Dr. Sierra Guerra and Dr. Dague are great doctors but there are too many other choices out there to put up with thoughtless office staff and bad doctors that seem to forget the fact that they are hired by me, on my dime, to provide a service.
Pros: Dr. Sierra Guerra & Dr. Dague
Cons: Everybody else
more