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Worst customer service - Review by citysearch c | Best Buy

Best Buy

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Worst customer service 3/5/2009

I purchased a toshiba laptop from the arden store in March. After waiting 15 minutes for someone to help me, I went up front and told one of the clerks that I was waiting for someone and was ready to purchase a laptop. She called someone out of a room were they were on a break. I asked him a few questions about the one I wanted to purchase and he did answer my questions, but mislead me about the video display, telling me it was excellent, but when I got home the video display was grainy and not what I wanted. He sent me over to the geek squad with a purchase ticket and I waited in line for another 15 minutes. There was one guy behind the counter and 6 people in line. When it came my turn he grabbed the ticket out of my hand when I did not answer him immediately and dropped the computer on the counter. He did not say one word to me throughout the transaction. When I called the next day I could not get through to customer service. After 5 calls I got through to the geek squad and they told me if I wanted to return it there would be a 15% restocking fee. If you want to drop 7 or 8 hundred on electronics go somewhere else. They do not tell you about the restocking fee, its written on the back of the receipt. I will never shop at Best Buy again and encourage others to do the same. more
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